Terms Conditions

Our core values are to make sure our customers are happy with our products and to give GREAT customer service.
We are very responsive, so if you have concerns, problems, questions, comments ,or suggestions, we take them very seriously.

Reach out to us here:  Contact Us
You can also use our help desk email directly at: support@joytrustinc.zohodesk.com

-Every product that we sell has a lifetime warranty and will be honored provided the customer communicates the issue to us
-We will repair or replace any defective, broken or malfunctioning product at our expense for all customers within the United States
-In these cases, we will cover costs of shipping/return shipping provided the customer returns the item within 30 days

Exceptions to the warranty policy:

-The above warranties do not cover unreasonable product expectations, unethical or irresponsible use; we can deny a warranty claim if we feel this has happened. Our warranty policy covers defects and breakage, not issues such as: the customer doesn't like the design of the product etc.

-If the customer does not cooperate with the warranty process or make a reasonable effort to work with us to solve an issue, we can decline any further warranty at that point.

-International customers only (outside the United States): All of your toys are also covered under our lifetime warranty, however, due to rising shipping and tariff costs, you may be asked to pay for shipping of the replacement item and all associated tariffs, duties and taxes imposed by your country, or at least share in the financial responsibility of the replacement shipments. Customers not willing to do this may also be issued a store credit at our discretion for future purchases. 

-If you had a custom made item: There will be no refunds, but we will repair the item(s) at our expense if they break

-Violet Wand glass attachments and conductive rope are not included in the lifetime warranty

-Wooden Rattan Canes are covered under the warranty, but if the customer fails to follow our advice or make an honest effort to correct misuse etc. we may deny any warranties or refunds at that point

Our corporate address is:

256 Spur 156
Suite #726
Waskom, TX 75692

We trust our customers to use good judgment and common sense when using our products. Electrical and Fire Play toys should be used with caution and care.
Your purchase of these items indicate your acceptance of these terms. We will not be held liable for misuse of products or injury resulting from lack of knowledge of how to use these products. Customers are advised to reach out with any questions or reservations about use of our products.

The customer accepts all risks associated with our products once they purchase it from us.If any customer feels that a product is defective or performing incorrectly they should reach out to us. We will give them the necessary support, including and up to a full refund if they are not happy.

If a customer feels something is not right with one of their products, they should stop using it immediately and contact us for further instructions and support.

Can I cancel my order?

• You may request for us to cancel your order if needed, at no additional charge, we will give our best efforts to the extent possible
• However, the cancellation request must be before the shipment enters our fulfillment process
• We can't do anything about cancelling an order if the item is already with the carrier and on the way
• After the item is dispatched, if you still do not want the item, you can make a return; please keep in mind we will need to subtract the shipping fee(s) for  the labels if the return is not our fault (i.e. buyers remorse, changed mind, did not read item description etc.)

We want our customers to be happy with their purchase. First of all, customers must communicate to us when there is a problem. We will do everything reasonable to make it right.

-Most items we will require the customer return the item to us for a refund to be issued
-Customers may make returns or exchanges within 30-days of purchase
-If you paid cash at a show, then request a refund after returning an item once the show is over, we will issue a store credit to you on our website
-We reserve the right to issue a store credit in lieu of a payment refund if we feel that the situation warrants it.
-In most cases, a replacement item will not be dispatched until the customer has sent the item they are returning
-There may be cases where we give a refund without return based on the item cost at our discretion
-Our fulfillment/return center is located in Ruston, LA; you will have this address on your labels

-Note on Refunds/Returns: If a customer opts to return the item rather than have us replace it, they may do so within 30 days; if the reason for the return is a defective product, they were sent the incorrect product (or any reason that is our fault) we will not charge for the return label, it's on us; If the customer returns their items for reasons such as buyer's remorse, don't like it, changed mind, didn't like color, etc. , we will still issue them a return label, but the cost of that label will be deducted from their final refund (any reason that's not our fault or defect).

-We reserve the right to deduct any return labels from the customer's final refund if it is an order outside the United States (international order) if the customer wants a return instead of replacement.
-In significant cases of unreasonable, unethical or irresponsible usage, we reserve the right to deny a refund
-Customers who have been sent a TKS return label at our expense need to make the return within 30 days, or the return label and return can be cancelled. 

-Exception on canvas roll bags: Lately, we have had some online customers purchasing our roll bags that are not aware of how big of a big this is. We have taken a lot of time to include the dimensions, pictures and videos of what size this bag, which includes showing multiple toys inside them. Customers are advised to look at the pictures and videos and evaluate if this meets their needs. If a customer wants to return the bag for this reason, they can do this, but will need to agree to a $25 restock fee subtracted from their refund, provided there is no defect with the bag. This covers our shipping costs. The product must be resalable and in good condition to avoid an additional fee to be taken out of the refund (up to $75 total). This will not apply to any warranty claims for defects, etc.

We want our customers to be happy. If you have buyers remorse or a change of heart after ordering an item, reach out to us as soon as possible and we can cancel your order. We will always let you return an item.  It’s our mission to make you happy. 

However, you also agree to not file a chargeback or dispute against us falsely. If you did not try to work with us first, or didn’t want to take time to return the item, it is a false claim.

If you are a customer that files a dispute instead of working us, this is called “friendly fraud” and is illegal; we always will do the right thing when it comes to our customers, so should you as well.

-You agree to cooperate with us in the return and refund process (we will make it as easy on you as possible), instead of falsifying information on a chargeback dispute
-By law, you are required to contact us first and work with us regarding any transaction dispute; unjustified chargebacks will be considered "bad debts" by our company
-You agree that if you file a chargeback dispute without contacting us, you are legally liable to TKS for all court and recovery costs and your information can be given to a database that tracks fraud customers and bad debts.
-Low moral people that file disputes unnecessarily, will be banned from all of our sales channels as well and can be reported to credit agencies
-We may also share any information regarding bad debts to compacts and peer databases, which could affect your ability to make a purchase online in the future with participating vendors
-We will turn all personal information over to law enforcement regarding any illegal activities committed in conjunction with our site

We take action against illegal credit card disputes including blacklisting customers from our sales channels, and we can securely share your information with our fraud tracking databases compact, that could effect your ability to make purchases on other sites.

We strive to be transparent in our pricing practices. We believe in trying to provide great products at a reasonable price. 

When we implement price increases it is only to cover costs associated with making these products. Unfortunately, in today's economy, inflation and price increases are a reality for everyone. We will only increase prices when it is necessary to keep our business in continuous operation and with quality. 

We reserve the right to change any price without prior notice within reason. If you have any concerns or special circumstance, please Contact Us

Information about our last round of price increases are below: